Send an address confirmation email when an order shipping address changes

When the shipping address of an order changes, send the customer a confirmation with the new address from your own mailbox, in the customer's language, so a wrong edit is caught before the parcel ships.

One trigger and one Send Transactional Email step. The recipient, the language and the variables are already filled in from Flow's data; you only choose the sender and the layout.

What it needs

• The app installed, with an email sender connected (Email senders overview) and an email layout for this email (Build an email layout).
• After the import, open the Send Transactional Email step and choose that sender and that layout. The file cannot carry them: they belong to your store.
• The trigger comes from the Workflow Trigger Extensions app: install it and grant Order and Customer Data Access on its Permissions page. Turning the workflow on switches the trigger on in that app.

Get the workflow

1. Download the .flow file attached at the bottom of this page.
2. In your Shopify admin open Flow, click Import and choose the file.
3. Open the Send Transactional Email step, choose the sender and the layout, and save.
4. Click Turn on workflow.

The file is an export from Shopify Flow itself. Do not edit it by hand; change the workflow in Flow after importing it.

How it works

1. Order Shipping Address Changed (Workflow Trigger Extensions) starts the workflow when the shipping address of an order is edited.
2. Send Transactional Email sends the layout you choose to {{ order.email }}, in the customer's language ({{ order.customerLocale }}), with the new address as variables: address_name, address_line1, address_line2, address_zip, address_city and address_country, plus customer_name, order_name and status_page_url.

Build the layout

Put the address variables in a text block, one per line, and link {{ variables.status_page_url }} so the customer can check the order. Every variable the step sends is read in the layout as {{ variables.name }}; the Use in Shopify Flow card on the layout page lists the ones your layout uses. See Passing data from Shopify Flow.

Make it yours

• Add a condition on order.displayFulfillmentStatus Equal to UNFULFILLED so the email only goes out while the address still matters.

Next steps

• Workflow templates - all templates.
• Send emails in your customer's language - a translation per customer language, picked by the Language field.
• History and troubleshooting - check that the email went out.