---
title: "Reply-To and From name"
description: "Set where customer replies go and which sender name they see, per Shopify Flow step."
canonical: "https://docs.workflow-transactional-email.app/reply-to-and-from-name"
---

# Reply-To and From name

Each **Send Transactional Email** step in Shopify Flow can set two optional fields:

| Field | What it does | Example |
| --- | --- | --- |
| **Reply-To** | Where replies go instead of the sending mailbox. Up to 5 addresses, separated by commas | `support@yourstore.com` |
| **From name** | The sender name recipients see, for this step only | `Acme Support` |

Both accept Flow variables, for example a Reply-To of `{{order.customer.email}}` for an email sent to your team.

They work with SMTP servers, Microsoft 365 and Google. The From address itself always stays the address of the sender you picked, so the email passes SPF and DKIM checks.

If a Reply-To value is not a valid address when the step runs, the email is not sent and **History** shows why. **History** also records the Reply-To and From name each email used, and a resend from History uses them again.

![The Send Transactional Email action in Shopify Flow showing the Reply-To and From name fields filled in, above Language and Variables](https://cdn-dev.eu.codecreationlabs.cloud/crm-tool/uploads/SjJ78gKLnLlocopCui3Cs62dJbGZ7F1n/bd275c8296868b7c.png)
*Reply-To and From name in the Flow action, per step.*

> [!WARNING]
> **A step you added before this update does not show these fields.** Shopify Flow keeps the fields a step was created with. Delete the Send Transactional Email step and add it again, then choose the sender and layout once more: **Reply-To**, **From name** and **Language** then appear between BCC and Variables (JSON). Until you do, the workflow keeps running exactly as before.

> [!NOTE]
> Microsoft 365 and Google show the From name you set. Some mail clients show the name saved in the recipient's address book instead.