---
title: "Support - Workflow Transactional Email"
description: "Get help with Workflow Transactional Email: in-app chat, bug reports, feature requests, email and Slack."
canonical: "https://docs.workflow-transactional-email.app/help/support"
---

# Support

## Get help

- **In-app chat** - open the app dashboard in your Shopify admin and use the chat bubble in the corner. Fastest route, and it keeps the conversation tied to your store.
- **Report a bug** - use [Report a bug](https://docs.workflow-transactional-email.app/help/report-a-bug.md). Attach screenshots or the failing entry from History and we can trace it end to end.
- **Request a feature** - use [Request a feature](https://docs.workflow-transactional-email.app/help/request-a-feature.md).
- **Email** - support@codecreationlabs.com
- **Slack** - [join our apps workspace](https://join.slack.com/t/codecreationlabsapps/shared_invite/zt-3m7h8416b-oYl5~mZLohsK31L~kXVYMQ)
- **Status** - [status.codecreationlabs.cloud](https://status.codecreationlabs.cloud/)

Or send us a message directly:

**Form: Contact**

## What to include

A few details let us follow an action from Shopify Flow all the way to the recipient:

1. Your **store domain**.
2. The **name** of the email layout, HTTP request or sender, exactly as it appears in the app.
3. Whether it ran from **Shopify Flow**, from **Send test email**, or from the HTTP request **Test** button.
4. An approximate **timestamp** of the run you expected to work.
5. What **History** showed - status, duration and any error message. See [History and troubleshooting](https://docs.workflow-transactional-email.app/history-and-troubleshooting.md).

If your question is about email not reaching the inbox, it helps to know which provider you send through (Microsoft 365, Google or SMTP) and whether SPF, DKIM and DMARC are set up on the sending domain.

## Before you write in

A good number of questions are answered faster by the docs than by us:

- [History and troubleshooting](https://docs.workflow-transactional-email.app/history-and-troubleshooting.md) - why an action failed.
- [Frequently asked questions](https://docs.workflow-transactional-email.app/faq.md) - plans, providers, deliverability and permissions.
- [Variables and Liquid](https://docs.workflow-transactional-email.app/variables-and-liquid.md) - blank variables and `[object Object]`.

## Our other Shopify apps

- [Workflow Trigger Extensions](https://apps.shopify.com/flow-trigger-extensions) - triggers Shopify Flow cannot see on its own.
- [Workflow Webhooks](https://apps.shopify.com/flow-webhooks) - trigger Shopify Flow from external webhooks.
- [Workflow Functions](https://apps.shopify.com/workflow-functions) - run your own JavaScript as a step in Shopify Flow.

## Company

Code Creation Labs GmbH -
[Imprint](https://workflow-transactional-email.app/imprint.html) -
[Privacy Policy](https://workflow-transactional-email.app/privacy.html) -
[Terms of Service](https://workflow-transactional-email.app/terms.html)