---
title: "Report a bug"
description: "Report a bug in Workflow Transactional Email with screenshots or logs attached, and see what details make a failed email or HTTP request easy to diagnose."
canonical: "https://docs.workflow-transactional-email.app/help/report-a-bug"
---

# Report a bug

**Form: Contact**

Before you send: [History and troubleshooting](https://docs.workflow-transactional-email.app/history-and-troubleshooting.md) covers the common failure modes - authentication errors, blank variables, `[object Object]` in a body, attachment size limits, and blocked request destinations. If it is still wrong after that, the form above is the fastest route.

## What makes a report easy to fix

1. **Your store domain** - so we can find the run.
2. **The name** of the email layout, HTTP request or sender involved, exactly as it appears in the app.
3. **Where it failed** - from a Shopify Flow workflow, from **Send test email**, or from the HTTP request **Test** button.
4. **The run** - the timestamp, and the status shown in **History** (Failed, Pending, or a Success that produced the wrong result).
5. **What you expected** to happen instead.

## Useful things to attach

- A screenshot of the failing entry in **History**, including the Error Message and Request Data cards.
- The **Variables (JSON)** you passed in the Shopify Flow action, with anything sensitive removed.
- A screenshot of the **Shopify Flow** workflow showing the trigger, any conditions, and the action step.

> [!WARNING]
> Never paste a secret value, SMTP password or OAuth token into this form. Secret values are masked in the app and redacted from history on purpose. Refer to a secret by its name and we can work from that.

## Delivery problems are usually not bugs

If an email sends successfully according to **History** but never reaches the inbox, the message left our system and was handled by the receiving mail server. That is a deliverability issue rather than an app bug - check your domain's SPF, DKIM and DMARC records, and look in the recipient's spam folder. We are still happy to help you work through it: use **Contact support** instead.

## Prefer another channel?

- **In-app chat** - open the app dashboard in your Shopify admin and use the chat bubble. Fastest, and it keeps the report tied to your store.
- **Email** - support@codecreationlabs.com. Include your store URL so we can follow up.

## Missing something rather than broken?

If the app works as designed but does not do what you need, use [Request a feature](https://docs.workflow-transactional-email.app/help/request-a-feature.md) instead. Bugs jump the queue.